Owner Frequently Asked Questions

• Am I required to make my property available to Section 8?

  No - at this time we do not take any vouchers.

• Are you licensed?

  Yes we hold an active Real Estate Brokers License. We are also a member of the National Association of Residential Property Managers (NARPM)

• Can I reach you after hours?

  Yes - You will have your property managers direction contact information for emergencies.

• CAN I USE A HOME WARRANTY?

  The short answer is yes, you can use a home warranty. We will work with your home warranty company, but they will most likely need your involvement when a request is made. Most home warranty companies do not like to work with property managers and there for you as the owner must be involved.
  
  Please note that going through a warranty company will most likely extend the time it takes for a repair to be completed which can lead to a bad tenant experience. We have seen over the years with tenants that have to wait longer for repairs that they are more likely not to renew their lease. We try to make sure your tenant loves living in your home and wants to continue to rent your home. When a tenant moves out it means more costs to you like tenant placement. With that said we do suggest against having a home warranty.

• Can you put the money directly into my account?

  Yes - this is the only way we pay our owners. We will collect direct deposit instructions from you once we have a signed management agreement.

• Do I get to see the lease or sign it?

  You are able to see a sample lease under the Owner’s Resources tab. Once we have a tenant and fully signed lease for your property we will upload the fully signed lease to your owners portal for easy access. Per our management agreement you will not be signing the lease we are able to sign them on your behalf.

• Do you sell real estate too?

  Yes - Please visit www.crossviewrealty.com to be connected with one of our realtors or reach out to your property manager and they can connect you with the realtor that will be the best fit for your property.

• HOW IS MY PROPERTY MARKETED?

  We will have your property photographed and create a video tour – not the still photos to music but a true walkthrough. Your property will then be listed on our website and then syndicated out to other rental websites. It will also be listed on MLS for all the local realtors to see. From MLS it will also syndicate to additional rental websites for maximum exposure. Your property will then be listed on Facebook and all our other social media channels. If someone is looking for the type of property you have, they will find it with an easy online search.

• How is rent collection handled?

  We take online payments from tenants. Some tenants do set up bill pay with their bank and we receive a check in the mail.
  
  Should a tenant have a bounced payment or pay after the 3-day grace period they will no longer be able to pay online, they will have to submit a money order/cashier's check to our office to shorten the processing time. The second time a tenant pays late or their rent bounces they will be required to pay in person for at least the next 3 months. Once they show good payment history again, they will be allowed to pay online again.

• How long of a lease do you sign?

  We will sign whatever period works for you as the owner. Some owners will rent for as little as 6 months and other require 2 years. This is one of our questions for you on the property questionnaire.

• How much security deposit do you charge the tenant?

  This is usually equal to 1 months rent but can be more depending on the tenants background check. Should your property rent for under $1,000 per month the security deposit will be a minimum of $1,000.

• How soon can you start managing my property?

  It takes us a few days to get everything set up in our system and get each home binder put together. We prefer a week notice before taking over a property but we can take them over quicker than that if needed.

• WHAT DO I NEED TO DO BEFORE TURNING OVER THE PROPERTY TO YOU?

  This is specific to every property but the biggest items we are looking for before we take over management is:

  • Professionally cleaned property (we have several cleaners to recommend) – If we provide to a new tenant an extremely clean property, we can then charge against their security deposit when they move out to have the property professionally cleaned if it's not to our standard.
  • Any maintenance items that need to be addressed taken care of before a tenant moves in.
  • If applicable have the yard cut, bushes trimmed, weeds removed, etc.

• What type of properties do you manage?

  We will manage single-family detached, townhomes, duplexes or condos.

• What type of reports do I get and how often?

  We send out a 1099 at the end of the year but you can access everything 24/7 on the owners portal.

• WHEN WILL THE RENT BE IN MY ACCOUNT?

  We do our very best to pay out by the 8th of the month. If a tenant pays on the 1st and that falls on a weekend/holiday the money will not hit our account until 2 business days after. Once it clears our account we will get your portion set up to send to you.
  
  We do our very best to pay out by the 8th of the month. It takes approximately 4 business days for the rent paid by the tenant to clear our account. A weekend day and/or a holiday will delay the payment clearing our account. Once we submit payment to you it could be received the same day, or it could take several business days depending on who you bank with.

• WHO DETERMINES THE RENTAL PRICE?

  We look at similar properties that have rented in the area in the last 6 months along with the current inventory of properties available for rent. From there we consider the condition of your property, the view, features, upgrades etc. The price we recommend is not the final price – you as the owner can set this – but we do highly recommend you go with the price we suggest, to give you the best chance of getting your property rented within a reasonable timeframe.

• Who holds the tenant security deposit?

  CrossView Property Management holds the security deposit in a separate account.

• WHAT HAPPENS IF MY TENANT DOESN’T PAY THEIR RENT?

  Each tenant has a 3-day grace period to pay. If they haven’t paid by the end of the grace period, the appropriate notice to pay will be placed on the property. Should the tenant not comply with the notice then steps towards eviction will be started.

• WILL YOU USE MY PREFERRED VENDORS?

  We make every effort to use your preferred vendors. They do however have to qualify and complete one of our vendor packets. We work to make sure all of our vendors are property licensed and insured.