Bright living room with white sectional sofa and pink armchair, wooden coffee table, large wooden TV cabinet, sliding glass door leading to patio with outdoor seating and pool, greenery outside.

RESIDENT FAQs

OUR MOST FREQUENTLY ASKED QUESTIONS

Below are answers to some of our most frequently asked questions. If your question is not answered on this list, please feel free to reach out to us via the form at the bottom of this page or our CONTACT PAGE.

FAQs

  • We welcome all rental applicants and evaluate each based on the same standardized screening criteria. Applicants must meet our requirements for:

    • Income verification (typically three times the monthly rent)

    • Positive rental history and references

    • Satisfactory credit report

    • Clear background check

    At this time, we are unable to participate in third-party rental payment programs, including certain housing assistance vouchers. All rental payments must be made directly by the tenant in accordance with the lease agreement.

     

    Our goal is to ensure a fair and consistent application process for every prospective resident.

  • We do not accept co-signers but we will accept a guaranty.

  • Click HERE for a detailed document on our renting requirements.

  • Visit our homes for rent page. Locate the home you are interested in applying for. Click apply now on the home you would like to rent. Complete the application. Once your application is 100% completed, you should have a decision in 2-3 business days.

    Please note that you must make arrangements to view the property before you submit an application. Contact the property manager listed on the property page to schedule your showing.

  • You must be at least 18 years old to apply for a property. Anyone 18 and over who will live in the property must apply.

  • No sorry – We process applications, upon 100% completion, in the order they were received. If the first completed application is not approved then we will move on to the next one.

  • We review applications in the order in which they are received 100% completed. Should a completed application that was received before yours be approved we will refund your application fees. The refund usually takes a week to be received once its been submitted.

    Note that if your application was processed, you will not receive any refund of the application fee.

  • First you will need to pay the security deposit within 24 hours of receiving an approved application.

    Click HERE to download our next steps document.

  • Yes, all tenants are required to have renters insurance. We do make it easy for you to sign up for coverage directly from our tenant portal. You are however able to pick your own carrier if you’d like.

  • We do offer (for an additional $5 a month) a residential benefit package that includes reporting your on-time rent payments to the different credit agencies. Click HERE to learn more.

  • Log into your tenant portal and you will be able to pay online.

  • No. Rent will need to be paid via your tenant portal or dropped off at the office during office hours.

    Monday - Friday

    9:00 - 4:30

  • No pets (with the exception of medically necessary pets for the benefit of the occupant(s)) of any kind are permitted without specific written permission of landlord in the lease document, an addendum to lease, a non-refundable pet fee acceptable to landlord and/or an additional pet deposit or additional security deposit.

    Restricted breeds are as follows: German Shepherd, Staffordshire Bull Terrier, Alaskan Malamutes, Dalmatian, Siberian Husky, Doberman, American Pit Bull Terrier, Presa Canarios, American Bull Dog, Chow Chow, Rottweiler, Great Dane, Akita

    Contact the property manager for the property you are interested in to find out if that owner allows pets.

  • First, you need to confirm with your property manager that the owner and HOA (if applicable) allow pets and what the restrictions are. If your pet is approved you will have to pay a nonrefundable $250 pet fee per pet. (exceptions for service animals)

  • No modifications may be made to the property without prior WRITTEN consent of the Owner.

  • Subletting is strictly prohibited. All additional occupants must be screened prior to taking possession of the home. An additional lease change fee of $300 will be charged for additional approved roommates.

  • At least 30 days prior to the end of your lease, you will need to complete a move out request on your portal. Note that a verbal notice to vacate is insufficient.

    Your lease also states that your security deposit is not to be used as last months rent. Your rent payment will be due on the 1st of each month, or fees will be applied according to your lease terms.

  • This is home specific. Please read your lease for more details.

  • We would love to help you when you are ready to start the process of home ownership! Reach out to your property manager and they can connect you with a realtor from our sister company that will be the best fit for your needs.

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